Shipping and Returns
Shipping & Delivery
When your order is placed you will receive a confirmation email. It then takes 7-10 business days to process your order, after which we will ship your parcel.
We ship Monday through Friday with no interruption, excluding weekends and holidays.
You will receive your tracking number as soon as your order is shipped. If you have any questions, please contact us at firstname.lastname@example.org. Our customer team will answer as soon as possible (please note emails sent later on Friday and over the weekend will be addressed on Monday).
Shipping 1-3 working days
We provide international delivery worldwide with an online tracking number and a signature confirmation to make sure you receive your package. Orders can be tracked through USPS: www.usps.com.
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 – 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
Do you ship internationally?
Yes we ship internationally, Canada is a flat fee of $7.95
Can I change or cancel my order?
How do I return an item?
We want you to love your items! If you don't, no fear. We gladly accept returns!
Please click Easy Returns button on home page and follow instructions.
Can I return a gift? What about Christmas?
Items marked as a gift and shipped directly to you are eligible for exchange or credit. We will accept all Christmas returns.
If the item was not marked as a gift at purchase and was not sent directly to you, returns must be processed through the person who originally placed the order. We will be happy to give you a store credit if you choose.
Where is my refund?Please note that during the holidays it may take longer to process refunds up to 3 -5 days after we receive it. Please be patient with us as we are an extremely busy store. But we make returns easy and stress free by being able to track the status of your return online for your convenience.